If you don't find the answer you need or continue to have trouble, please contact us.
|Continental US Shipping & Processing Charges|
|Total Amount of Order||Standard||Rush||2-Day||Overnight||Canada|
Charges are for each Ship To address and include shipping, processing and insurance.
Delivery Dates are quoted in business days, Saturday and Sunday are not included.
|Sales Tax Table|
|We are required to collect sales tax for the following states:|
|States With Single Tax Rate|
|State||Rate||To Merch.||To Shipping|
|States With Local Tax Rate|
|The following states will be charged local sales tax.|
Combine your state plus any applicable local sales tax, if known.
You can reference a tax calculator by zip code here, or call us at 1-800-669-5225 to get a proper tax rate.
Acorn Customer Service: 1-844-734-8466
Customer Service Representatives are available:
Monday - Friday 9 a.m. - 9 p.m. Eastern Time
Saturday 9 a.m. - 5 p.m. Eastern Time
Our goal is for you to be thrilled with your purchase. If your purchase does not meet your expectations we will promptly exchange it or send you a refund.
RETURNS AND EXCHANGES:
• Upon receiving your order, please verify the contents immediately against the items marked as shipped on your receipt. If you did not receive the correct item(s), received damaged merchandise or have a question about the status of items being shipped separately, please contact our Customer Service Department.
• Most items may be returned for exchange or refund at any time. Exceptions are, personal care items, intimates and footwear must be returned in original unworn condition, within 60 days. Please try on your footwear inside, on a carpeted surface. Personalized items, with custom name, address, etc., cannot be cancelled or returned. However, if your personalized item arrives damaged or contains an error, we will gladly send you a replacement. Media (DVDs, CDs, Blu-ray discs) must be returned unopened for refund. Defective media may be exchanged for the same title. It is not necessary to call Customer Service before returning or exchanging an item, but exchanges authorized by a Customer Service Representative must have the original item shipped back within 30 days of the authorization.
• Returns made for reasons other than damage, defect or our error must be returned postage prepaid. See below for instructions on how to use the prepaid SmartLabel return label included in your package.
• Review our Return and Exchange information above.
• Follow the Return Instructions below.
• Allow 2-3 weeks for shipment and processing time.
• Refunds will be made in the same manner in which payment was received.
• Credit Card refunds will be issued within 1 business day of processing the return.
• Check/Money Order refunds will be issued within 10 business days of processing the return.
• Fill out the returns form completely.
• Carefully repackage the merchandise and be certain to include the return form.
• If your package was damaged in transit, save the original packaging and contact our Customer Service Department immediately.
• The best method for returning the package to us is outlined below:
RETURNING YOUR PACKAGE USING THE PREPAID SMARTLABEL®
Most of our shipments include a postage-paid pre-addressed SmartLabel® for your convenience. To use the optional SmartLabel® service, simply affix the label to your return package. This label doesn't require any out-of-pocket money or insurance. Your package can now be inserted into the U.S. Mail at home, your office or any Post Office. The purchase price of the merchandise will be credited back to your original method of payment and a flat fee, which is listed on the front of this form will be deducted for the use of the SmartLabel®.
Please note: If you use the SmartLabel® for an item exchange, you will need to include payment for SmartLabel®service by check, money order or authorize us to bill your credit card.
RETURNING YOUR PACKAGE USING THE CARRIER OF YOUR CHOICE
In some cases, a pre-addressed Return Label has been printed on the opposite side of this form. If you live outside the contiguous 48 states, have an APO/FPO address or prefer to pay your own shipping, you can use this label and send your return package to the address below. We recommend you use a traceable form of delivery and insure your package for your protection. We cannot accept package shipped C.O.D.
Returns sent without using a SmartLabel® should be directed to:
5581 Hudson Industrial Pkwy
Hudson, OH 44236
STANDARD DELIVERY USA
We use Fed Ex Ground, UPS Ground and the U.S. Postal Service to ship most orders. Orders shipped from our warehouse can be delivered in 6-9 business days from the date of the order. Items personalized or shipped direct from our suppliers may require 4-6 weeks for delivery. Please refer to the item description. Items ordered together are sometimes shipped separately. You will be notified if an item is temporarily out of stock. Credit card orders are charged only as each item is shipped. Standard delivery fees for shipping and processing are listed above on the shipping and processing table. Please supply a street address for delivery. PO, APO, FPO addresses contact Customer Service - 1-844-734-8466.
DELIVERY OF LARGE OR HEAVY ITEMS - USA
Because some items require special packaging or processing to protect against damage, additional costs are incurred. The specific extra processing fee can be accessed by clicking on the link (where it may apply) on the product page that reads "Extra processing charge for this item (click for costs)". This cost should be added to the standard shipping and processing fee. U.S. Territories, Alaska & Hawaii please contact Customer Service. Restrictions may apply. Delivery to street address in the U.S. only. These charges are not waivable or refundable.
STANDARD DELIVERY CANADA
We ship via FED EX. Please supply a physical street address for delivery. For each delivery address your account will be charged standard shipping and processing plus $19.95. Applicable duties are covered by these fees. Taxes will be charged separately. All prices are in U.S. dollars and payable in U.S. funds only. Some products cannot be shipped outside the U.S.A. Please contact Customer Service at 1-844-734-8466 for return instructions.
If you live in the following provinces or territories: Northwest Territories (NT), Nunavut (NU), or Yukon (YT); we will be adding an extended area delivery fee of $65.00 in addition to the charges on your order confirmation. We will call to confirm this additional charge prior to shipping your order.
OTHER INTERNATIONAL DESTINATIONS
We regret at this time we can only ship to the U.S.A. and Canada.
We ship via Air Parcel Post from the U.S. Postal Service. For each delivery address your account will be charged actual postage plus standard shipping and processing. Shipping and processing costs are not added in until after the weight of the order is determined. For this reason, the shipping and processing cost on your Web order will show "0.00". All prices are in U.S. dollars and payable in U.S. funds only. Duties and taxes are the customer's responsibility. Some products cannot be shipped outside the U.S.A. Delivery to U.S. Territories, Alaska, Hawaii and Canada may require 2 - 4 weeks from the date of order for delivery.
RUSH, 2-DAY OR OVERNIGHT AIR DELIVERY TO 48 MAINLAND STATES
Rush Delivery: Add $8.99 to standard shipping and processing charge. Orders placed before 12 NOON (EST) will be delivered within 3-5 business days after the order is placed. 2-Day Delivery: Add $12.99 to standard shipping and processing charge. Orders placed before 12 NOON (EST) will be delivered within 2 business days after the order is placed. Overnight Delivery: Add $20.95 to standard shipping and processing charge. Orders received by 12 noon (EST) will be delivered the next business day after the order is placed.
STANDARD DELIVERY PERSONALIZED PRODUCTS
Many of our products are available personalized. Specifications and shipping times vary for each item. Please refer to the item description for maximum number of characters allowed and ordering information. Please note: a space or punctuation mark constitutes a character. Personalized items are not returnable.
Gift certificates are available for purchase online and through our Customer Service Department. Use item number GC9999 when ordering. Please specify dollar amount, gift message, and gift recipient's name and address. The certificate will be presented along with a copy of our current catalog. Shipping charges and sales tax do not apply to gift certificates.
We give special attention to gift orders and, of course, omit price and sales slips. At your request, we will include your personal gift message, printed on card stock, at no charge. Please click for more information. . For an additional $4.95 we can place many items in a gift box/bag with tissue and ribbon. See individual product descriptions for restrictions. On the "your order" or "checkout" screen where your items are listed, you will see a "Gift Bag" column. If the item has gift-bagging available you will see a "click" in that column. Click that link and the Gift Bag ($4.95) will be added as a separate item to your order, and the item you want gift-bagged will be added to your "gift bagged" list.
Each time you click to gift bag another item, it will be added to your "gift bagged" list. If you'd like to see a complete list of your gift bagged items, click the "view items" link where it says "Gift Bag" in your order. A pop-up window will appear listing your gift-bagged items.
To remove the gift bags from your order, simply click the "delete" link that appears in the "Gift Bag" column. If you make a mistake or the quantity of the Gift Wrap does not match the number of items you've selected to be wrapped, then click "delete" and re-bag your items.
Unfortunately we cannot provide gift bags for some large, heavy, unusually shaped products, or those items shipped directly from our vendors. "Gift wrap not available" is noted on the item's information page, and signified by an "n/a" in its "Gift Wrap" column on the order screens. If you have any questions concerning gift bagging, please call 1-844-734-8466 or e-mail us.
Upon receipt, your check may be converted into an electronic debit and processed according to Federal Reserve rules. Receipt of the check will be deemed to be your authorization for an Automated Clearing House debit entry to your account, which likely will be posted to your account the following day. If your check is dishonored or returned for any reason, we will electronically debit your account for the amount of the check plus a legal limit of a processing fee as per state law.
COLORADO & OKLAHOMA SALES TAX:
For those customers purchasing from Acorn and shipping to Colorado or Oklahoma:
Colorado and Oklahoma require the purchaser of tangible goods to file a sales or use tax return when the retailer does not collect sales tax.
Although we do our best to communicate our inventory availability during your shopping experience, there may be some instances where as the order is being processed, we may need to adjust the status of your order. In some cases, we may need to cancel items from your order if they are discontinued and we have none in stock to ship. We apologize for any inconvenience this may cause you. Please know we are constantly working to improve our website functionality. We thank you for your business.
Descriptive, typographic and photographic errors are subject to correction. References to previous prices are prices at which the merchandise either originally or most recently was offered for sale in our catalogs or websites. Such prices were in effect, unless marked, during a period more than 12-months prior to there advertisement here. Intermediate markdowns may have been taken. We reserve the right to correct pricing or printing errors.
For your comfort and safety, Acorn uses secure server technology (Secure Sockets Layer or SSL) to virtually eliminate the risk of an unwanted intermediary obtaining your credit card information during transmission. SSL is the standard in secure Web transactions and is the best technology available today. All versions of 4.0 (and higher) browsers including Netscape, Microsoft Internet Explorer and AOL support the technology, but other browsers may also support it. We suggest upgrading to the newest version of your browser for maximum efficiency. Information on how to activate secure mode is available when you check out your items from this site. The issuer of the SSL (Secure) Certificate is Equifax Secure, Inc.
Please help us stop waste. If you are receiving more than one copy of this issue, send all back covers and indicate the correct one.
We occasionally make our customer list of names and addresses available to carefully screened mail order companies whose products might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to:
5581 Hudson Industrial Parkway
PO Box 2599
Hudson, OH 44236-0099
United States of America
Ordering (24 hrs.): 1-844-734-8468
Customer Service: 1-844-734-8466
To Discuss your Order: Please call 1-844-734-8466 to speak with Customer Service.
Outside the USA, please contact our Customer Service Staff at 1-330-650-5000 (8:30 a.m. to 10:00 p.m. ET, Monday through Friday).